Terms & Conditions

At Maison La Mer we stress the importance of privacy and are committed to adopting high standards for the protection of personal information.

Our policy outlines the type of personal information we collect and receive, the circumstances in which we collect or receive personal information, the policies and procedures we have established outlining its use and storage, and for sharing certain types of personal information in certain limited circumstances, the procedures you should follow if you have any questions or requests in respect of your personal information or our policies and procedures and the person to whom such questions or requests should be directed, and the means by which to communicate with that person.

In this policy Maison La Mer’s means  and its affiliated companies, as they may exist from time to time, which include, without limitation, the subsidiaries which carry on business that use the following names: Maison La Mer. The words ‘we’ and Maison La Mer do not include third party hotel owners or third parties involved in the delivery of services, however we have requested such hotel owners and third party suppliers to abide by the terms of our Privacy Protection Policy.

In this policy, personal information means information about you that is personally identifiable like your name, address, e-mail address or phone number, and that is not otherwise publicly available and is not part of your work identification.

It also includes information on guest preferences and usage, when such information is supplied to or recorded by Maison La Mer in the course of transacting business with an individual.

The Privacy Protection Policy does not apply to information regarding Maison La Mer corporate customers. However, such information is protected by other Maison La Mer policies and practices and through contractual arrangements.

1. By making a reservation or by using Maison La Mer’s services.
2. By providing it to us in communications regarding service delivery such as comment forms.
3. By providing the information to us by participating in a marketing initiative.
4. By visiting our website or/and booking engine.

Below we will outline the type of information normally collected in each of these circumstances, the reasons for doing so, how we will use it and store it.

When making a reservation or using Maison La Mer’s services it is necessary to have information in order to identify you, contact you and to process your purchase and requests. This information usually includes your name, address, phone number, e-mail address, credit card number and expiration date, and language preference. It may also include, if you choose to share that information with us, your preferences regarding the delivery of your service such as type of room, type of bed, and the like.  We also offer special discounts from time to time that may have qualifying criteria. Sometimes we offer special offers to, for example, seniors or for children. To assess your eligibility and process your reservation correctly, we need to record your date of birth at the time of booking. You may be required to provide personal identification with your date of birth upon check-in.

Maison La Mer may use the information you provide to send you offers and information about Maison La Mer services.

If you do not wish to receive such offers and information you may unsubscribe or opt-out by sending an email to info@maisonlamer.com, using the subject line “Unsubscribe”, so indicating your request with sufficient personal identifiers so we can appropriately act on your request. All our marketing communication of this type will also contain instructions for unsubscribing.

Information provided to us in such a fashion will be used solely for the purpose of recording your comments, communicating with you in respect of them, reviewing them with the hotel management team and the hotel personnel, for the purposes of recognizing employees for excellence of service delivery and for developing improvements in service delivery.

Contact forms are stored for a reasonable period of time in our system, one (1) year maximum, for security reasons yet for improved service quality.

To sign up for this service we require you to provide us with your e-mail address, first name, last name, language preference, and country of residence. You may unsubscribe at any time using the link provided on every e-mail message and you will no longer receive e-mail offers and promotions for the specified subscription or website.

You may at any time in the future opt-in to receive e-mail offers.

You can opt out of our advertising and marketing communications at any time by any of the following methods:

1. Selecting the UNSUBSCRIBE link included in our emails.
2. Contacting our Marketing Team at info@maisonlamer.com

We use “cookies” on our websites. Cookies are pieces of information that an Internet site transfers to your hard drive for record-keeping purposes. The use of cookies is an industry standard — you’ll find them almost everywhere on the Internet. Maison La Mer and our booking engine use cookies to recognize visitors when they return to our sites. Once we know it’s you, we can customize your online visit.

We may also evaluate our content and services and tailor our websites, for visitors, based on other information we collect, such as IP addresses, which are numbers assigned to your computer whenever you use the Internet, pixel tags (or clear gifs), and the type of Internet browser or operating system you are using. This information is collected in the aggregate, but we may tie it to your personal information through cookie use as described above.

You may refer to our booking engine’s Privacy Policy for detailed information regarding the Cookies used by the booking engine.

If you do not wish to have data relating to your visits to our websites collected through the third parties mentioned above, you may opt-out by visiting the third parties opt-out pages, or through our dedicated cookies policy section in the footer of  our website.

1. To establish and maintain a responsible commercial relationship with you and to provide ongoing service.
2. To understand your needs and preferences. We maintain a record of the products and services you receive from us and we may ask for additional information so that we can serve you better. For example, we may record your preference for type of room.
3. To develop, enhance, market or provide products and services. For example, we look at our guests’ use of our services so that we can better understand how to improve our services.
4. To manage and develop our business and operations. For example we analyze guest patterns of usage of our hotels and services to help us manage them efficiently and plan for future growth.
5. To meet legal and regulatory requirements.

We disclose personal information only in these limited circumstances:

1. We may disclose a guest’s personal information to a person who, in the reasonable judgment of Maison La Mer, is seeking the information as an agent of the guest – for example, a travel agent who is booking a reservation on behalf of the guest.
2. Personal information will be shared with a third party involved in supplying the guest with the services they have purchased to the extent necessary to effect the supply and the processing of the transaction.
3. Personal information may be shared with a third party retained by Maison La Mer to perform functions on its behalf such as reservations handling, data processing or storage, guest surveys or research.
4. Personal information may be shared with an agent retained by Maison La Mer to evaluate a customer’s credit worthiness or in order to collect a customer’s account.
5. Personal information may be shared with a public authority or an agent of public authority if in the reasonable judgment of Maison La Mer it appears that there is an imminent danger to life or property which could be avoided or minimized by disclosure of the information, or which disclosure is compelled by legal authority.

Any such disclosure of a guest’s personal information by Maison La Mer to a third party will be made only on a confidential basis conditioned upon the information being used only for the purpose for which it has been disclosed.

1. Maison La Mer will not collect, use or disclose your personal information for any other purpose than those identified above, except with your consent.
2. Maison La Mer will protect your personal information with appropriate security safeguards.
3. Maison La Mer will take appropriate steps to protect the confidentiality of your personal information when dealing with third parties.
4. Maison La Mer will strive to keep your personal information as accurate and up to date as is necessary for the purposes identified above.
5. Maison La Mer will honour your request to access your personal information in as timely fashion as is reasonably possible.

You are always free to refuse to provide personal information to us.

You may also withdraw your consent with respect to the use of your personal information for marketing purposes at any time, subject to legal or contractual restrictions and reasonable notice, by e-mailing us at info@maisonlamer.com, using ‘Unsubscribe’ as the subject line, and providing us sufficient personal identifiers so we can act effectively on your request.

However, in either case, this may limit our ability to serve you.

If you have questions or concerns about our privacy practices or wish to make a request in respect of your personal information, please contact our Privacy Officer info@maisonlamer.com.

If we decide to change our privacy policy, we will post any changes on this page of the site so that you always know how we use the information we collect and under what circumstances we disclose it to others.

We collect and use cookies on all the company’s websites (“Maison La Mer”). Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By clicking to accept our cookies policy and continuing to use the Maison La Mer, you consent to the use of cookies.

Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Maison La Mer and your choices regarding cookies.

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows us or a third-party to recognize you and make your next visit easier and the Maison La Mer more useful to you.

Cookies can be “persistent” or “session” cookies.

When you use and access the Maison La Mer, we may place a number of cookie files in your web browser.

We use cookies for the following purposes: to enable certain functions of the Maison La Mer, to provide analytics, to store your preferences, to enable advertisements delivery.

We use both session and persistent cookies on the Maison La Mer and we use different types of cookies to run the Maison La Mer:

– Application cookies: Application cookies enable website core functionality or collect anonymized information on its usage. The website may not function properly without these cookies, and can only be disabled by changing your browser preferences.

– Performance cookies: Performance cookies help us to improve our website by collecting and reporting information on its usage. Additionally, analytical cookies provide us with all necessary information to track transactions and critical actions